BEFORE ORDERING...BE SURE TO READ THE ENTIRE DESCRIPTION AS WELL AND MESSAGE ME WITH ANY QUESTIONS. I DO NOT ACCEPT CANCELLATIONS AFTER 24 HOURS FROM THE TIME OF PURCHASE.
This listing is for one (1) Rustic Heart made from 100% reclaimed wood. Finished size is 18" wide x 18" tall. Measurements are approximate. Heart will come with hanging hardware. Pairs great with the 8" heart which can be found here: https://www.etsy.com/listing/218485689/8-inch-rustic-reclaimed-wood-heart Valentine's Day, Weddings, or just every-day decor...these hearts are unique and lovely!This listing is shown in the natural wood finish. If you'd like a different color or finish, please select from the paint color chart in the listing photos. All finished products are distressed unless you specify otherwise. I do my best to represent the colors as accurately as possible; however, screen resolution may vary from computer to computer, so please message me if there is any concern.Because these are made with reclaimed wood, no two are alike. Some wood is lighter, other wood is darker - age typically determines this. Each is unique and original! I do not cover nail holes, knots in the wood or other imperfections...those add to the character of the piece! I do my best to get within 1/2 inch of approximate measurements listed for this item.If you have another idea, please message me and we can discuss! I love custom orders!!✿ ✿ ✿ ✿ ✿ ✿ ✿ ✿ ✿ ✿ ✿ ✿ ✿ ✿ ✿ ✿ ✿ ✿ ✿ ✿ ✿ I CANNOT BEGIN PRODUCTION OF YOUR ITEM(S) UNTIL I HAVE ALL NECESSARY INFORMATION.Please allow 2-3 weeks for production and shipping. If you'd like to bump your order to the front of the line, click here to upgrade to a Rush Order: https://plushtennessee.com/products/rush-order-add-on. These will ship USPS priority mail WITH a tracking number. If you need expedited shipping, please select expedited shipping when you place your order. Whenever possible, I recycle shipping boxes and supplies in order to keep my prices down. All designs are the property of Plush.
QUESTIONS & ANSWERS
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Because our items are made to order and, for the most part, custom made, orders must be canceled within 24 hours of purchase. After this time, it is very likely we've already begun to make your item(s).
Items will ship the most cost-effective method, via UPS, FedEx or USPS by either First Class mail, Priority Mail or Parcel Post. All items will be protected to minimize damage during shipping. Once an item leaves our possession, Plush cannot be responsible for damage during shipping. You may purchase insurance and tracking at an additional cost. Please message me for those details.
Shipping times vary from state to state. If you require expedited shipping, please select that option at checkout. Weather and other delays are out of our control once packages leave us, so please plan accordingly if you have an event or deadline (especially during the winter months). Refunds for shipping or items that are not delivered within the time frame given by USPS or that you do not receive although tracking information shows delivered, will not be given UNLESS you've paid for Express or other guaranteed services which USPS refunds.
If you wish to purchase insurance for your item(s), please message me prior to placing your order.
Because our items are custom made, we cannot accept returns. However, if you receive your item and it is either incorrect or damaged, please contact us directly and we will correct the mistake and/or send a replacement.
Please be sure to read all information prior to making a purchase and convo me if you have any questions at all before committing to an order with Plush.
In the unlikely event an item is returnable (owner must approve), a refund will be issued once the item is received back and in the same condition it was received by the customer. We do not issue refunds on shipping costs.