BEFORE ORDERING...BE SURE TO READ THE ENTIRE DESCRIPTION AS WELL AS MY SHOP POLICIES AND MESSAGE ME WITH ANY QUESTIONS. I DO NOT ACCEPT CANCELLATIONS AFTER 24 HOURS FROM THE TIME OF PURCHASE.This listing is for one (1) personalized decal that looks much like the Starbucks labels. Use your decal on your favorite coffee cup, acrylic tumbler or thermos. Select your size and provide the name you'd like. Mug is NOT included in this listing. Because this decal is round, it MUST go on a STRAIGHT mug with no curve to it...Otherwise it will not lay flat. When placing your order, please provide the following information:1. The diameter (in inches) of your decal - distance from left to right (choose from drop down menu above)2. The name for your personalization. I CANNOT PROCESS YOUR ORDER UNTIL I HAVE ALL NECESSARY INFORMATION.
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*When placing your order, you must provide the best way for me to contact you in the event I need additional information to complete your order, or if your item is customized and requires that I send a proof for your approval prior to making your item. If your item is personalized in any way, a proof will be sent once you have placed your order and before I make your item. I do not send proofs prior to purchase. Gentle hand washing is recommended.All of our vinyl products are made with outdoor vinyl in a matte finish. The vinyl is waterproof and removable but NOT reusable. Decals have NO background. They can be applied to most flat surfaces and should not damage the surface if applied properly. Allow painted surfaces to dry for at least 24 hours prior to applying vinyl adhesives. Easy application instructions will be included. Colors on your computer may vary from the actual colors in our color chart depending on your screen resolution and picture quality. Plush strives to depict accurate colors in its listings. Please let us know if you have any questions prior to placing your order.If you have a special request or need larger quantities, please message me and we can set up a custom order for you.✿ ✿ ✿ ✿ ✿ ✿ ✿ ✿ ✿ ✿ ✿ ✿ ✿ ✿ ✿ ✿ ✿ ✿ ✿ ✿ ✿ Please allow 2-3 weeks for production and shipping. If you'd like to bump your order to the front of the line, click here to upgrade to a Rush Order: https://plushtennessee.com/products/rush-order-add-on?ref=shop_home_active_8 . If you need expedited shipping or a tracking number, please message me and we can arrange for that at an extra charge. Whenever possible, I recycle shipping boxes and supplies in order to keep my prices down. All designs are the property of Plush. Please be kind and don't copy my stuff...and no one will get hurt! :-)
QUESTIONS & ANSWERS
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Because our items are made to order and, for the most part, custom made, orders must be canceled within 24 hours of purchase. After this time, it is very likely we've already begun to make your item(s).
There are known shipping delays all over the country. Carriers are not guaranteeing delivery times for any shipments. If you need your order by a certain date, please check with me prior to your purchase to make sure I can make your order and get it you in time with the options available. Otherwise, Items will ship via the best and most economical method...we utilize USPS, FedEx and UPS.
All items will be protected to minimize damage during shipping. Once an item leaves our possession, Plush cannot be responsible for damage during shipping, or the amount of time it takes the package to get delivered to you. You can purchase additional insurance. Message me for more details.
Weather and other delays are out of our control once packages leave us, so please plan accordingly if you have an event or deadline. Refunds for shipping or items that are not delivered within the time frame given by the shipper or that you do not receive although tracking information shows delivered, will not be given by our shop. Those issues will need to be addressed by you with the shipper directly.
Because our items are custom made, we cannot accept returns. However, if you receive your item and it is either incorrect or damaged, please contact us directly and we will correct the mistake and/or send a replacement.
Please be sure to read all information prior to making a purchase and convo me if you have any questions at all before committing to an order with Plush.
In the unlikely event an item is returnable (owner must approve), a refund will be issued once the item is received back and in the same condition it was received by the customer. We do not issue refunds on shipping costs.
OTHER TERMS AND CONDITIONS
We love custom orders! If you have a custom need, please message us so we can get details. Plush is not responsible for mistakes in measurements and/or specifications provided by you unless Plush personally measures/gathers specifications.
If you would like your logo, a particular image, design or font for your order, please message me with that information PRIOR to ordering. Logos can be emailed to me directly at Brenda@PlushTennessee.com. Ai, PDF and SVG files are best. The clearest and highest resolution image is necessary to make your order.
Plush strives to gather as much detail and to communicate as often as necessary to insure an accurate product is delivered. Before we can make your item and ship your order, we must hear from you with all of the necessary information to complete your order. If your order is custom or personalized, a proof will be sent to you prior to making your order. We must be able to reach you to communicate any questions, additional information required, and to get approval for proofs. Any delays in response to communication will result in a delay in production time. If we make numerous attempts to contact you without any response, we will mark your order as shipped; however, your order WILL NOT ship until we hear from you with the information necessary to finish your order. Your order will NOT be canceled as we have already purchased the materials and supplies to make your order and any design work will have already been done.
Because of the high volume of orders we receive, Plush cannot always text or call you about your order. I'm a one-girl show, so the most efficient way for me to communicate with you is through email. In the uncommon situation where a phone call is necessary, please communicate that with me, and I will do the same.