BEFORE ORDERING...BE SURE TO READ THE ENTIRE DESCRIPTION AS WELL AND MESSAGE ME WITH ANY QUESTIONS. I DO NOT ACCEPT CANCELLATIONS AFTER 24 HOURS FROM THE TIME OF PURCHASE.
This listing is for one (1) tray made with reclaimed wood. This tray measures approximately 14" x 24". The tray has jute rope handles for carrying.
This listing is pictured in a distressed, dark stain finish, and is coated with polyurethane to protect it. If you'd like a different color or finish, please select from the paint color chart in the listing photos. All finished products are distressed unless you specify otherwise. I do my best to represent the colors as true as possible; however, screen resolution may vary from computer to computer, so please message me if you are concerned.
Because these are made with reclaimed wood, no two are alike. Each is unique and original! I do not cover nail holes, knots in the wood or other imperfections...those add to the character of the piece! Depending on my wood supply, these trays are made with 3 or 4 slats. The listing picture was made with 4 slats.If you select to have personalization added to your tray, please message me with the details. I will use your choice of either vinyl decals or stenciling for your customization. You can add a large monogram, single initial or last name in the center or a small caption (such as Enjoy! or Bon Appetit, etc.) in the bottom right of the tray. I have font charts and paint color charts to help with the process.
If you need a different size or have another idea, please message me and we can discuss! I love custom orders!!
I CANNOT PROCESS YOUR ORDER UNTIL I HAVE ALL NECESSARY INFORMATION.
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*When placing your order, you must provide the best way for me to contact you in the event I need additional information to complete your order, or if your item is customized and requires that I send a proof for your approval prior to making your item. If your item is personalized in any way, a proof will be sent once you have placed your order and before I make your item. I do not send proofs prior to purchase.Please allow 2-3 weeks for production and shipping. If you'd like to bump your order to the front of the line, click here to upgrade to a Rush Order: https://plushtennessee.com/products/rush-order-add-on. These will ship USPS Priority mail with a tracking number. If you need expedited shipping, please select priority shipping when you place your order. All designs are the property of Plush.
QUESTIONS & ANSWERS
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Because our items are made to order and, for the most part, custom made, orders must be canceled within 24 hours of purchase. After this time, it is very likely we've already begun to make your item(s).
Items will ship the most cost-effective method, via UPS, FedEx or USPS by either First Class mail, Priority Mail or Parcel Post. All items will be protected to minimize damage during shipping. Once an item leaves our possession, Plush cannot be responsible for damage during shipping. You may purchase insurance and tracking at an additional cost. Please message me for those details.
Shipping times vary from state to state. If you require expedited shipping, please select that option at checkout. Weather and other delays are out of our control once packages leave us, so please plan accordingly if you have an event or deadline (especially during the winter months). Refunds for shipping or items that are not delivered within the time frame given by USPS or that you do not receive although tracking information shows delivered, will not be given UNLESS you've paid for Express or other guaranteed services which USPS refunds.
If you wish to purchase insurance for your item(s), please message me prior to placing your order.
Because our items are custom made, we cannot accept returns. However, if you receive your item and it is either incorrect or damaged, please contact us directly and we will correct the mistake and/or send a replacement.
Please be sure to read all information prior to making a purchase and convo me if you have any questions at all before committing to an order with Plush.
In the unlikely event an item is returnable (owner must approve), a refund will be issued once the item is received back and in the same condition it was received by the customer. We do not issue refunds on shipping costs.