BEFORE ORDERING...BE SURE TO READ THE ENTIRE DESCRIPTION AS WELL AND MESSAGE ME WITH ANY QUESTIONS. I DO NOT ACCEPT CANCELLATIONS AFTER 24 HOURS FROM THE TIME OF PURCHASE.
If you are ordering a custom/personalized item, a proof will be sent to you prior to making your order. A delay in your response will cause a delay in your order being made. Please check your messages regularly (check your spam/junk folder just in case, too!) so that the process stays on track.
This listing is for one (1) personalized/customized wooden ornament with twine for hanging...Ornament measures approx. 3 1/4" in diameter and 1/8" thick. The front can have a number of customizations, such as JOY, NOEL, 2018, all with a mini wreath in the place of the "O". The back can also be customized however you'd like. When placing your order be sure to enter the following information in the Personalization box:1. Color for Ornament - the listing shows white distressed, but I can use any color on the chart in the listing photos. Just specify the number or name of the color2. Customization for the front - such as JOY, 2018, etc...a wreath will be using in place of the "0" or "O".3. Customization for the back, if any - such as Our First Christmas as Mr. & Mrs., In memory of ..., etc.Colors on your computer may vary from the actual colors in our color chart depending on your screen resolution and picture quality. Plush strives to depict accurate colors in its listings. Please let us know if you have any questions prior to placing your order.Please allow 2-3 weeks for production and shipping. Whenever possible, we recycle shipping boxes and supplies in order to keep prices down.
QUESTIONS & ANSWERS
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Because our items are made to order and, for the most part, custom made, orders must be canceled within 24 hours of purchase. After this time, it is very likely we've already begun to make your item(s).
There are known shipping delays all over the country. Carriers are not guaranteeing delivery times for any shipments. If you need your order by a certain date, please check with me prior to your purchase to make sure I can make your order and get it you in time with the options available. Otherwise, Items will ship via the best and most economical method...we utilize USPS, FedEx and UPS.
All items will be protected to minimize damage during shipping. Once an item leaves our possession, Plush cannot be responsible for damage during shipping, or the amount of time it takes the package to get delivered to you. You can purchase additional insurance. Message me for more details.
Weather and other delays are out of our control once packages leave us, so please plan accordingly if you have an event or deadline. Refunds for shipping or items that are not delivered within the time frame given by the shipper or that you do not receive although tracking information shows delivered, will not be given by our shop. Those issues will need to be addressed by you with the shipper directly.
Because our items are custom made, we cannot accept returns. However, if you receive your item and it is either incorrect or damaged, please contact us directly and we will correct the mistake and/or send a replacement.
Please be sure to read all information prior to making a purchase and convo me if you have any questions at all before committing to an order with Plush.
In the unlikely event an item is returnable (owner must approve), a refund will be issued once the item is received back and in the same condition it was received by the customer. We do not issue refunds on shipping costs.
OTHER TERMS AND CONDITIONS
We love custom orders! If you have a custom need, please message us so we can get details. Plush is not responsible for mistakes in measurements and/or specifications provided by you unless Plush personally measures/gathers specifications.
If you would like your logo, a particular image, design or font for your order, please message me with that information PRIOR to ordering. Logos can be emailed to me directly at Brenda@PlushTennessee.com. Ai, PDF and SVG files are best. The clearest and highest resolution image is necessary to make your order.
Plush strives to gather as much detail and to communicate as often as necessary to insure an accurate product is delivered. Before we can make your item and ship your order, we must hear from you with all of the necessary information to complete your order. If your order is custom or personalized, a proof will be sent to you prior to making your order. We must be able to reach you to communicate any questions, additional information required, and to get approval for proofs. Any delays in response to communication will result in a delay in production time. If we make numerous attempts to contact you without any response, we will mark your order as shipped; however, your order WILL NOT ship until we hear from you with the information necessary to finish your order. Your order will NOT be canceled as we have already purchased the materials and supplies to make your order and any design work will have already been done.
Because of the high volume of orders we receive, Plush cannot always text or call you about your order. I'm a one-girl show, so the most efficient way for me to communicate with you is through email. In the uncommon situation where a phone call is necessary, please communicate that with me, and I will do the same.