BEFORE ORDERING...BE SURE TO READ THE ENTIRE DESCRIPTION AS WELL AND MESSAGE ME WITH ANY QUESTIONS. I DO NOT ACCEPT CANCELLATIONS AFTER 24 HOURS FROM THE TIME OF PURCHASE.If you are ordering a custom/personalized item, a proof will be sent to you prior to making your order. A delay in your response will cause a delay in your order being made. Please check your messages regularly (check your spam/junk folder just in case, too!) so that the process stays on track. This listing is for your choice of the following:
1. Plaque ONLY - the text of your choice will be added to one or both sides, depending on your selection. This selection includes the screw eye and ribbon, but NOT the bracket or mounting hardware. These are typically purchased for hanging directly on a door or wall, or for DIYers who want to install their own bracket system. A 1-side sign has a decorative routed edge on ONE side only. A 2-sided sign has a decorative routed edge on BOTH sides.
2. Plaque AND Bracket - PLEASE NOTE THAT THE BRACKET IN THE ORIGINAL PHOTO IS NO LONGER AVAILALBE...THE CURRENT BRACKET THAT WILL BE INCLUDED WITH YOUR SIGN IS IN THE 2ND LISTING PHOTO. ...the text of your choice will be added to one or both sides, depending on your selection. This selection comes with the finished plaque, screw eye, black grosgrain ribbon and bracket with mounting hardware. When you select the plaque and bracket together, the price includes additional shipping charges for the bracket. A 1-side sign has a decorative routed edge on ONE side only. A 2-sided sign has a decorative routed edge on BOTH sides.
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IMPORTANT: When ordering, in addition to the selections from the pull-down menu, please message me with the following information:
**If you select the finish to be EXACTLY LIKE THE LISTING, you will receive an off-white distressed plaque with black lettering in the Allura font. If you want something different, please make your finish selection and then provide the following information below.
1. The text you would like on each plaque. For example: Pantry; Powder Room; Laundry Room; Mud Room; Guest Room; Office; Exit; or other room...please be specific.
2. Font style - Please refer to the listing photo for options
3. Text Color - see attached color chart for selections.
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I CANNOT BEGIN PRODUCTION OF YOUR ITEM(S) UNTIL I HAVE ALL NECESSARY INFORMATION.
The photo in this listing shows the plaque hand-painted with an off-white latex paint then lightly sanded to give it a distressed look. Because these are hand-cut and hand-finished, no two plaques are alike. There are variations in wood grain and knotting as it naturally occurs. The finished size of the plaque is approximately 9" wide x 7" tall and the letters used in the photo are the Scriptina font. I offset the first and second lines unless you ask for something different. Vinyl letters shown are in black. The wood plaque has a routed (decorative) edge on the FRONT SIDE ONLY for one-sided signs and both sides for two-sided signs.
Please allow 2-3 weeks for production and shipping. If you'd like to bump your order to the front of the line, click here to upgrade to a Rush Order: https://plushtennessee.com/products/rush-order-add-on. If you need expedited shipping, please message me and we can arrange for that at an extra charge. Whenever possible, I recycle shipping boxes and supplies in order to keep my prices down. All designs are the property of Plush.
QUESTIONS & ANSWERS
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Because our items are made to order and, for the most part, custom made, orders must be canceled within 24 hours of purchase. After this time, it is very likely we've already begun to make your item(s).
There are known shipping delays all over the country. Carriers are not guaranteeing delivery times for any shipments. If you need your order by a certain date, please check with me prior to your purchase to make sure I can make your order and get it you in time with the options available. Otherwise, Items will ship via the best and most economical method...we utilize USPS, FedEx and UPS.
All items will be protected to minimize damage during shipping. Once an item leaves our possession, Plush cannot be responsible for damage during shipping, or the amount of time it takes the package to get delivered to you. You can purchase additional insurance. Message me for more details.
Weather and other delays are out of our control once packages leave us, so please plan accordingly if you have an event or deadline. Refunds for shipping or items that are not delivered within the time frame given by the shipper or that you do not receive although tracking information shows delivered, will not be given by our shop. Those issues will need to be addressed by you with the shipper directly.
Because our items are custom made, we cannot accept returns. However, if you receive your item and it is either incorrect or damaged, please contact us directly and we will correct the mistake and/or send a replacement.
Please be sure to read all information prior to making a purchase and convo me if you have any questions at all before committing to an order with Plush.
In the unlikely event an item is returnable (owner must approve), a refund will be issued once the item is received back and in the same condition it was received by the customer. We do not issue refunds on shipping costs.
OTHER TERMS AND CONDITIONS
We love custom orders! If you have a custom need, please message us so we can get details. Plush is not responsible for mistakes in measurements and/or specifications provided by you unless Plush personally measures/gathers specifications.
If you would like your logo, a particular image, design or font for your order, please message me with that information PRIOR to ordering. Logos can be emailed to me directly at Brenda@PlushTennessee.com. Ai, PDF and SVG files are best. The clearest and highest resolution image is necessary to make your order.
Plush strives to gather as much detail and to communicate as often as necessary to insure an accurate product is delivered. Before we can make your item and ship your order, we must hear from you with all of the necessary information to complete your order. If your order is custom or personalized, a proof will be sent to you prior to making your order. We must be able to reach you to communicate any questions, additional information required, and to get approval for proofs. Any delays in response to communication will result in a delay in production time. If we make numerous attempts to contact you without any response, we will mark your order as shipped; however, your order WILL NOT ship until we hear from you with the information necessary to finish your order. Your order will NOT be canceled as we have already purchased the materials and supplies to make your order and any design work will have already been done.
Because of the high volume of orders we receive, Plush cannot always text or call you about your order. I'm a one-girl show, so the most efficient way for me to communicate with you is through email. In the uncommon situation where a phone call is necessary, please communicate that with me, and I will do the same.