BEFORE ORDERING...BE SURE TO READ THE ENTIRE DESCRIPTION AS WELL AS MY SHOP POLICIES AND MESSAGE ME WITH ANY QUESTIONS. I DO NOT ACCEPT CANCELLATIONS AFTER 24 HOURS FROM THE TIME OF PURCHASE
Tired of mounds of cups piled on the counter and in the sink because no one can keep track of whose cup is whose? This classy cup coaster tray solves that problem! Everyone in the house has his/her own designated coaster so cups never get mixed up again! Coming from a family of 6 myself, I personally know that this coaster tray is a LIFE (and cup) saver!
This coaster tray is custom made to order using reclaimed wood for the base, your choice of number of coasters, style of coaster decor, names/initials on each coaster and finish of handles (the one pictured is in natural reclaimed wood with rubbed bronze handles.
When ordering, please provide the following information:
1. Number of coasters for your tray
2. Each name/initial you want and in the exact order you want them from left to right.
3. The font style you would like for the names. (the same font will be used for all coasters). see attached photo with samples
4. The font color. Select from the Vinyl Color Chart in the listing photos
5. Preferred handle finish - choose from brushed nickel (dull), polished chrome (shiny), rubbed bronze or black
6. Two color preferences for the coasters from the attached color chart. I typically use 2 different patterns (every other coaster is the same pattern). I will do my best to select patterns that include the color selection(s) you choose. If you have a picture of your kitchen so I can see your style, that would be awesome!I will make sure we are clear on spellings, colors and other details prior to production.
I CANNOT PROCESS YOUR ORDER UNTIL I HAVE ALL NECESSARY INFORMATION.
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*When placing your order, you must provide the best way for me to contact you in the event I need additional information to complete your order, or if your item is customized and requires that I send a proof for your approval prior to making your item. If your item is personalized in any way, a proof will be sent once you have placed your order and before I make your item. I do not send proofs prior to purchase. All of our vinyl products are made with outdoor vinyl in a matte finish. The vinyl is waterproof and removable but NOT reusable. Decals have NO background.
Colors on your computer may vary from the actual colors in our color chart depending on your screen resolution and picture quality. Plush strives to depict accurate colors in its listings. Please let us know if you have any questions prior to placing your order.
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Construction is solid wood for the base and "legs", coasters are ceramic with decorative finishes which are sealed with several coats to make them water resistant. Clean with a damp rag...do not emerse in water.Approximate measurements are 6" x 4" + 4 1/2" per coaster. For example, the tray pictured has 6 coasters and the finished measurements are 29 1/2 x 5 1/2.
Please allow 5-7 business days for this item to be finished and shipped. I cannot ship until the finished product has ample time to dry and cure so it won't be damaged during shipment. The shipping fee is the actual cost to ship your tray via UPS or FedEx. The weight length of this item affect the shipping cost (unfortunately!).All designs are the property of Plush.
QUESTIONS & ANSWERS
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Because our items are made to order and, for the most part, custom made, orders must be canceled within 24 hours of purchase. After this time, it is very likely we've already begun to make your item(s).
There are known shipping delays all over the country. Carriers are not guaranteeing delivery times for any shipments. If you need your order by a certain date, please check with me prior to your purchase to make sure I can make your order and get it you in time with the options available. Otherwise, Items will ship via the best and most economical method...we utilize USPS, FedEx and UPS.
All items will be protected to minimize damage during shipping. Once an item leaves our possession, Plush cannot be responsible for damage during shipping, or the amount of time it takes the package to get delivered to you. You can purchase additional insurance. Message me for more details.
Weather and other delays are out of our control once packages leave us, so please plan accordingly if you have an event or deadline. Refunds for shipping or items that are not delivered within the time frame given by the shipper or that you do not receive although tracking information shows delivered, will not be given by our shop. Those issues will need to be addressed by you with the shipper directly.
Because our items are custom made, we cannot accept returns. However, if you receive your item and it is either incorrect or damaged, please contact us directly and we will correct the mistake and/or send a replacement.
Please be sure to read all information prior to making a purchase and convo me if you have any questions at all before committing to an order with Plush.
In the unlikely event an item is returnable (owner must approve), a refund will be issued once the item is received back and in the same condition it was received by the customer. We do not issue refunds on shipping costs.
OTHER TERMS AND CONDITIONS
We love custom orders! If you have a custom need, please message us so we can get details. Plush is not responsible for mistakes in measurements and/or specifications provided by you unless Plush personally measures/gathers specifications.
If you would like your logo, a particular image, design or font for your order, please message me with that information PRIOR to ordering. Logos can be emailed to me directly at Brenda@PlushTennessee.com. Ai, PDF and SVG files are best. The clearest and highest resolution image is necessary to make your order.
Plush strives to gather as much detail and to communicate as often as necessary to insure an accurate product is delivered. Before we can make your item and ship your order, we must hear from you with all of the necessary information to complete your order. If your order is custom or personalized, a proof will be sent to you prior to making your order. We must be able to reach you to communicate any questions, additional information required, and to get approval for proofs. Any delays in response to communication will result in a delay in production time. If we make numerous attempts to contact you without any response, we will mark your order as shipped; however, your order WILL NOT ship until we hear from you with the information necessary to finish your order. Your order will NOT be canceled as we have already purchased the materials and supplies to make your order and any design work will have already been done.
Because of the high volume of orders we receive, Plush cannot always text or call you about your order. I'm a one-girl show, so the most efficient way for me to communicate with you is through email. In the uncommon situation where a phone call is necessary, please communicate that with me, and I will do the same.