BEFORE ORDERING...BE SURE TO READ THE ENTIRE DESCRIPTION AS WELL AND MESSAGE ME WITH ANY QUESTIONS. I DO NOT ACCEPT CANCELLATIONS AFTER 24 HOURS FROM THE TIME OF PURCHASE.
PROOFS ARE SENT PRIOR TO MAKING YOUR SIGN. If you need a proof prior to ordering, you can purchase the pre-order design fee here: https://plushtennessee.com/products/pre-purchase-design-mockup-fee
If you need more than one color for the lettering/design, please add this item to your your cart for each additional color: https://plushtennessee.com/products/order-add-on-for-additional-colors-for
-Metal sign is hand-cut into the shape of your choice - if you need a shape other than the options given, please message me for pricing
-This sign will measure approximately 22-24" wide and approximately 12-14" long
-Sign is customized on both sides using professional outdoor grade vinyl adhesive. If you need reflective vinyl, please message me for pricing
-There are 3 options for brackets that will accommodate this sized sign...each options is approximately 24" in length. All brackets are black
-Hanging hardware is included (s-hooks, rod hooks, chain)
-Mounting hardware is NOT included as all installations differ
-If you have a logo or image you'd like included on the sign, please send it to me through messaging in the highest resolution possible
-Once you've ordered and I have all the necessary information, I will create a proof of your sign prior to making it so that any changes can be made prior to production
When placing your order, please enter the following information in the personalization box:
1. The color of your sign - white is the default color, but you can select from the color chart in the listing photos - all brackets are black
2. Exactly what you want on your sign - text, logo, image, etc. If your image/logo has more than one color, please message me for pricing
3. If using lettering, please indicate the font style you'd like, or inidicate a print or script font so I can create some options for you
4. Color(s) for your lettering/logo/image
5. The best way to reach you with questions and an image of your proof
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I CANNOT BEGIN PRODUCTION OF YOUR ITEM(S) UNTIL I HAVE ALL NECESSARY INFORMATION.
Please allow 2-3 weeks for production and shipping. If you'd like to bump your order to the front of the line, click here to upgrade to a Rush Order: https://plushtennessee.com/products/rush-order-add-on. If you need expedited shipping, please message me and we can arrange for that at an extra charge. Whenever possible, I recycle shipping boxes and supplies in order to keep my prices down. All designs are the property of Plush.
QUESTIONS & ANSWERS
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Because our items are made to order and, for the most part, custom made, orders must be canceled within 24 hours of purchase. After this time, it is very likely we've already begun to make your item(s).
There are known shipping delays all over the country. Carriers are not guaranteeing delivery times for any shipments. If you need your order by a certain date, please check with me prior to your purchase to make sure I can make your order and get it you in time with the options available. Otherwise, Items will ship via the best and most economical method...we utilize USPS, FedEx and UPS.
All items will be protected to minimize damage during shipping. Once an item leaves our possession, Plush cannot be responsible for damage during shipping, or the amount of time it takes the package to get delivered to you. You can purchase additional insurance. Message me for more details.
Weather and other delays are out of our control once packages leave us, so please plan accordingly if you have an event or deadline. Refunds for shipping or items that are not delivered within the time frame given by the shipper or that you do not receive although tracking information shows delivered, will not be given by our shop. Those issues will need to be addressed by you with the shipper directly.
Because our items are custom made, we cannot accept returns. However, if you receive your item and it is either incorrect or damaged, please contact us directly and we will correct the mistake and/or send a replacement.
Please be sure to read all information prior to making a purchase and convo me if you have any questions at all before committing to an order with Plush.
In the unlikely event an item is returnable (owner must approve), a refund will be issued once the item is received back and in the same condition it was received by the customer. We do not issue refunds on shipping costs.
OTHER TERMS AND CONDITIONS
We love custom orders! If you have a custom need, please message us so we can get details. Plush is not responsible for mistakes in measurements and/or specifications provided by you unless Plush personally measures/gathers specifications.
If you would like your logo, a particular image, design or font for your order, please message me with that information PRIOR to ordering. Logos can be emailed to me directly at Brenda@PlushTennessee.com. Ai, PDF and SVG files are best. The clearest and highest resolution image is necessary to make your order.
Plush strives to gather as much detail and to communicate as often as necessary to insure an accurate product is delivered. Before we can make your item and ship your order, we must hear from you with all of the necessary information to complete your order. If your order is custom or personalized, a proof will be sent to you prior to making your order. We must be able to reach you to communicate any questions, additional information required, and to get approval for proofs. Any delays in response to communication will result in a delay in production time. If we make numerous attempts to contact you without any response, we will mark your order as shipped; however, your order WILL NOT ship until we hear from you with the information necessary to finish your order. Your order will NOT be canceled as we have already purchased the materials and supplies to make your order and any design work will have already been done.
Because of the high volume of orders we receive, Plush cannot always text or call you about your order. I'm a one-girl show, so the most efficient way for me to communicate with you is through email. In the uncommon situation where a phone call is necessary, please communicate that with me, and I will do the same.