BEFORE ORDERING...BE SURE TO READ THE ENTIRE DESCRIPTION AS WELL AS MY SHOP POLICIES AND MESSAGE ME WITH ANY QUESTIONS. I DO NOT ACCEPT CANCELLATIONS AFTER 24 HOURS FROM THE TIME OF PURCHASE.
If you are ordering a custom/personalized item, you must provide a phone number so I can contact you with questions about your order.I will be sending design ideas/proofs to you through Etsy's messaging system.A delay in your response will cause a delay in your order being made. PLEASE set your notifications so that you receive a message when I email you through Etsy. OR check your messages on Etsy often so you don't miss any messages regarding your order.
**PLEASE CHECK WITH ME FOR ACCURATE SHIPPING! I OFFER MORE OPTIONS AND BETTER PRICING THAN ETSY, ESPECIALLY FOR LARGER/HEAVIER ITEMS.**
PROOFS ARE SENT AFTER YOUR PURCHASE AND PRIOR TO MAKING YOUR SIGN. If you need a proof prior to ordering, you can purchase the pre-order design fee here: https://www.etsy.com/listing/757848623/pre-purchase-design-fee
If you need more than one color for the lettering/design, please add this item to your your cart for each additional color: https://www.etsy.com/listing/839481428/order-add-on-for-additional-colors-for
This listing is for one (1) two-sided custom metal sign. You can select from a white or black background. Perfect for outside of your business or home - business name, address, house number, family name, etc. These are best suited for outdoor use and are heavy-duty steel/metal. The customization/personalization is outdoor vinyl adhesive, designed to withstand the elements for years to come. No bracket or hardware is included with this listing.
Sign is metal and lightweight
Customization is made using outdoor vinyl adhesive applied to the metal sign.
Design can be made in your choice of color
**If you have a logo you'd like made, please send me the best quality image you have so I can let you know if I can use it.
When placing your order, please provide the following information necessary to make your sign:
- Exactly what you want on the sign
- If you have a logo, please send the highest resolution file possible
- Color choice for your design/logo
- If no logo, style choice for text/design to be created (see attached samples)
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I CANNOT BEGIN PRODUCTION OF YOUR ITEM(S) UNTIL I HAVE ALL NECESSARY INFORMATION.
Please allow 2-3 weeks for production, plus shipping time. If you need expedited shipping, please message me and we can arrange for that at an extra charge. Whenever possible, I recycle shipping boxes and supplies in order to keep my prices down. All designs are the property of Plush. Please be kind and don't copy my stuff...and no one will get hurt! :-)
QUESTIONS & ANSWERS
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Because our items are made to order and, for the most part, custom made, orders must be canceled within 24 hours of purchase. After this time, it is very likely we've already begun to make your item(s).
There are known shipping delays all over the country. Carriers are not guaranteeing delivery times for any shipments. If you need your order by a certain date, please check with me prior to your purchase to make sure I can make your order and get it you in time with the options available. Otherwise, Items will ship via the best and most economical method...we utilize USPS, FedEx and UPS.
All items will be protected to minimize damage during shipping. Once an item leaves our possession, Plush cannot be responsible for damage during shipping, or the amount of time it takes the package to get delivered to you. You can purchase additional insurance. Message me for more details.
Weather and other delays are out of our control once packages leave us, so please plan accordingly if you have an event or deadline. Refunds for shipping or items that are not delivered within the time frame given by the shipper or that you do not receive although tracking information shows delivered, will not be given by our shop. Those issues will need to be addressed by you with the shipper directly.
Because our items are custom made, we cannot accept returns. However, if you receive your item and it is either incorrect or damaged, please contact us directly and we will correct the mistake and/or send a replacement.
Please be sure to read all information prior to making a purchase and convo me if you have any questions at all before committing to an order with Plush.
In the unlikely event an item is returnable (owner must approve), a refund will be issued once the item is received back and in the same condition it was received by the customer. We do not issue refunds on shipping costs.
OTHER TERMS AND CONDITIONS
We love custom orders! If you have a custom need, please message us so we can get details. Plush is not responsible for mistakes in measurements and/or specifications provided by you unless Plush personally measures/gathers specifications.
If you would like your logo, a particular image, design or font for your order, please message me with that information PRIOR to ordering. Logos can be emailed to me directly at Brenda@PlushTennessee.com. Ai, PDF and SVG files are best. The clearest and highest resolution image is necessary to make your order.
Plush strives to gather as much detail and to communicate as often as necessary to insure an accurate product is delivered. Before we can make your item and ship your order, we must hear from you with all of the necessary information to complete your order. If your order is custom or personalized, a proof will be sent to you prior to making your order. We must be able to reach you to communicate any questions, additional information required, and to get approval for proofs. Any delays in response to communication will result in a delay in production time. If we make numerous attempts to contact you without any response, we will mark your order as shipped; however, your order WILL NOT ship until we hear from you with the information necessary to finish your order. Your order will NOT be canceled as we have already purchased the materials and supplies to make your order and any design work will have already been done.
Because of the high volume of orders we receive, Plush cannot always text or call you about your order. I'm a one-girl show, so the most efficient way for me to communicate with you is through email. In the uncommon situation where a phone call is necessary, please communicate that with me, and I will do the same.